FAQ'S

Everything You Need to Know

WHAT ARE THE PAYMENT OPTIONS?

We currently accept payment by Credit/Debit Card, Paypal, Cash, and numerous cryptocurrencies. We are always open to an exchange of goods/services.

WHAT IS YOUR RETURN POLICY?

Last updated 14.02.2022

If you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within 14 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email mamascottagemushrooms@protonmail.com, place the item securely in its original packaging and include your proof of purchase and mail your return to the following address:

Mamas Cottage Mushrooms

Attn: Returns

26a Ludlow Rd

Church Stretton

Shropshire

UK

SY6 6AA

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 14 days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

  • Sale items are FINAL SALE and cannot be returned.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

mamascottagemushrooms@protonmail.com